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For nearly 20 years, Starbuck’s has become the local community center for neighborhoods in cities all across the country. Their fresh brew, calming yet fashionable interior design, and warm baristas have drawn and kept customers for years. Customers come in to Starbuck’s to have intimate conversations, read, play games, conduct meetings, study, relax, work…and oh yeah, drink... read more

Tips?

So I have been thinking lately about tips. When are you required to give them? Wen are you not required to give them? When are they expected by the person providing service, and when are they not? I have always been in the school of thought that at a restaurant you provide tips to an employee when they take your order while you are sitting at your table, bring out the food and drinks that you have ordered... read more

As Seen In Rethink Monthly

10 Great Idaes for the Recession So the economy is not in the best shape. Ok, maybe that’s a major understatement! As far as money goes, things are bad. Most economists believe that this is the worst shape that the economy has been in since the Great Depression. Words like stimulus, recovery, and bailout have taken on new meanings and have made their way to the forefront of our collective consciousness.... read more

What if Starbuck’s Marketed Like The Church?

I found this on the Neue site the other day. It’s brilliant, hillarious, and... read more

Starbuck’s Etiquette, Part 2: The Cell Phone

So we’ve talked about Officing, and within that post the topic of cell phones came up but not in its entirety. Many Starbuck’s customers believe that they are entitled not only to a good cup of espresso, but also a good a good conversation on their cell phone throughout any stage if their Starbuck’s experience. Having a cell phone converstation at Starbuck’s is within the realms of... read more
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